Cutting corners to scale destabilizes your foundation at the time you need it most. Many leaders think of customer service as a downstream function — something to “optimize” after the…
Over the past three decades I have had the privilege of working with some of the world’s most respected organizations. The teams I have lead have creatively supported major initiatives…
There are two ways to see a customer with a problem. How you see that customer will ultimately determine the success of your business. In the over 30 years I…